Overview
Because LiiFoo sources made-to-order industrial materials from factories, our refund and return policy differs from standard retail. This policy applies to sourcing service fees and, where applicable, material orders.
1. Sourcing & Service Fees
- Initial quotation and supplier-matching services are free.
- Any committed service retainer is refundable only if no supplier introduction has been made, minus incurred verification costs.
2. Material Orders
- Custom/specialty production: generally non-cancelable and non-refundable once production starts, due to material specificity.
- Standard stock items: cancellations accepted before shipment; a 15% restocking fee may apply.
- Quality disputes: if goods fail agreed specifications, we coordinate replacement, repair, or partial refund based on inspection evidence (SGS/BV/TÜV report or our QC finding).
3. Defective or Non-Conforming Goods
Notify us within 14 days of delivery with photos, test reports, and batch numbers. Valid claims are resolved by replacement, rework, or refund of the affected quantity.
4. Shipping Damage
Visible damage must be noted on the delivery receipt and reported within 48 hours with photos. We assist with carrier claims.
5. How to Request
Email contact@liifoo.cn with your order ID and details. We respond within 24 business hours.
Last updated: 2026-08-09